Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange.
To be eligible for a return, your book(s)/item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer/publisher.
There are certain situations where only partial refunds are granted: (if applicable)
Once your return is received and inspected, we will notify you via email that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3-7 working days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at submission.lieperpublication@gmail.com or you can mail us at Meerak shah complex, Rainawari, Srinagar
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at submission.lieperpublication@gmail.com or you can mail us at Meerak shah complex, Rainawari, Srinagar
We aim to process and ship all orders within 2 to 4 business days from the date of order confirmation. Delivery timelines may vary based on the delivery location:
Once shipped, customers will receive tracking details via email. If you do not receive your order within the maximum delivery period, please contact our support team at submission.lieperpublication@gmail.com.